FAQs

If you require business support or have any inquiries, we are more than happy to assist you. You can reach out to our professional team through the following methods:

1: Get a quote:

Please fill out the inquiry form on our website with your contact information and details of your inquiry. We will get in touch with you as soon as possible.

2: Email:

You can send an email directly to our business email at info@elemenx.com.cn . Our sales representative will respond to you at the earliest opportunity.

3: Online Chat:

If you see the option for online chat on our website, you can also click to start a live chat with our customer service representative, who will provide immediate assistance.

If it is not dangerous cargo(Or powdered products), we can support a small amount of free samples by TNT or FedEx, the freight shall be borne by the buyer. If it is classified as dangerous cargo, we will label according to DG regulation and arrange the transportation by air cargo. Please understand that FedEx / TNT don't accept dangerous cargo(Or powdered products) in China.

Typically, the COA iwill shipped with the product.

Generally depends on the type and demand of the products, the delivery time can communicate with our sales, we will prepare and ship the products at the fastest speed.

Our business coordinator will keep you informed consistently by email.

Currently we only accept TT payment.